When I was managing the Supply Chain Project team that consolidated the IT systems of 9 hospitals and 23,000 users, the first thing I asked for was to map out business processes. This would provide all team members with an exact picture of business functionality and also make sure all the technical requirements were included as well. The main reason why IT projects fail are due to inadequate Business Process maps producing poor gap...
Read More“Move a thousand people forward a foot at a time, rather than moving one person forward by a thousand feet” In 2007, when JetBlue left hundreds of passengers stranded on nine planes for over ten hours during an ice storm, they knew they had to make colossal business changes. They made those changes by taking a day to map out their bad weather operations on Post-It notes, identifying one thousand pain points. That’s right… One...
Read MoreI once mapped out multiple severe bottlenecks and mind-boggling money wasting processes throughout the entire procurement organization in a pharmaceutical company. The Procurement manager became so upset over our discoveries, he shut done the whole project out of embarrassment and fright of losing his job. That is just one example. The issue at heart is that you don’t need fancy consultants or individuals that believe they have all...
Read MoreYou’ve seen it too often; dreadfully boring PowerPoint presentations killing audience participation. Or one assertive executive forcing his or her view on how business processes and SAP should work. How about company projects to improve the Supply Chain based on which VP yells the loudest? All these methods are incredibly outdated and as technology and processes become more and more sophisticated you need to capitalize on your best...
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