The company, a leading manufacturer in the Aftermarket field, was striving to keep up with the competition due to certain outdated systems and processes. They had a complex Aftermarket division that included a vast range of products and services, but the division was not generating potential revenue, and the management had challenges to track their profitability. The Aftermarket division was also facing issues such as inventory management, tracking customer needs, and providing timely service.
In collaboration with HCL and as a Project Manager, I helped implement and recover Digital Platform projects like Digital catalogues, Digital Dealer Management System, Digital and Cloud-Based Time and Attendance, and the possibility of adding Bay Management systems, Field Management systems. The management trusted my experience and gave me the go-ahead.
The Digital Catalogue system helped the company to streamline their aftermarket products, pricing, and availability, and the Digital Dealer Management System is helping the company to manage and track their sales, orders, and inventory efficiently. The Digital and cloud-based Time and attendance system helped the company to track their employee’s productivity, optimize their workforce, optimize operations, and added the possibility of including a Bay Management system which will significantly motivate the company to schedule, automate, and manage their service technicians bay areas and improve service delivery.
The implementation of these Digital Platforms resulted in a potential significant improvement in the Aftermarket and P&L of the company. The company is now starting to accurately track the profitability of each product and service, identify the high-margin products and services, and focus on them. The company was also able to provide timely service to their customers, leading to increased customer satisfaction and repeat business.
Moreover, the Digital Platforms helped the company to differentiate itself from its competitors by providing additional efficient, and reliable services. The company was also able to set itself up for an Artificial Intelligence future by collecting and analyzing data on customer behavior and preferences and using it to improve their service and product offerings.
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