I purchased a used Mini-Cooper recently and my experience went from obnoxious to delightful.
At the first dealership.
- The salesman missed my test drive appointment. His boss had to show up.
- The car I tested screeched uncontrollably.
- The salesman promised to fix the car “if I bought it” Come again?
- The salesman phoned me an hour later pressuring me into reserving the car and sending a copy of my driver’s license.
- After informing him I was not purchasing the shrieking car, he was visibly annoyed like I had inconvenienced HIM, and hung up on me.
At the second dealership
- The salesman showed up on time.
- He was polite, calm, and courteous and ensured I was safe under the recent circumstances.
- He smiled all the time.
- He had all the paperwork and documents available.
I am always polite, respectful, knowledgeable, prepared, and professional. This is the main reason I am at the same client for over a year. And this why I would recommend that dealership and salesman.
Thank You Johnathan for a job well done!